Orders & Shipping
FREE INTERNATIONAL SHIPPING ON ORDERS $150+
Offer valid for international orders totaling $150 or more in US dollars before taxes or any fees. Packages will ship for FREE using Standard Shipping service
AirTiles Metal Wall Panels are custom made per order, please allow for 14-21 working days from order placement for delivery (Ex-Works).
Estimated Delivary Time 7-21 Working days.
Please note that these are estimated delivery times only, therefore AirTiles is not guaranteeing delivery dates.• We recommend allowing for extras as any additional small order is going to be expensive and may not match well. A minimum of 10% is recommended in residential jobs and 15% on commercial jobs.
• No returns or claims may be made on top of installed material.
• AirTiles Metal Wall Panels warranty covers material and manufacturing defects in our tile.
• Any tile showing a defect upon unpacking and inspection of the products will be replaced with new tile as soon as is possible.
• Any claims of this nature must be made prior to the start of installation/use.
• AirTiles Metal Wall Panels are a bespoke product and most orders are made-to-order. It may require some time to fabricate, cure and ship the replacement tile.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please contact us to arrange express delivery & costs.
Taxes and Duties
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by AirTiles.
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general, it should match closely with the current rate. To get an estimate of the current rate, check out the link: XE.com - Foreign Exchange Rate Calculator
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)
By placing an order at AirTiles, you are responsible for the cost of return shipping back to AirTiles. Please refer to our international returns policy for further information on how to return your packages if you live outside of the United States.
Tracking Your Order
After your order has been processed we will send your order status and Tracking N.#
Change or Cancel Your Order
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our we have processed your order, we will be unable to make any changes.
Add Items to an Order You Just Placed
Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order or waive shipping on this new additional order.
We do not accept exchanges at this time.
You must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately, we cannot refund duties, taxes or shipping charges.
Refunds and Processing
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.Refunds will be processed within approximately 7 to 10 business days after we receive your return.
Original shipping charges are non-refundable.